Data Processing Notice POPIA section 18
Service-Easy is a product of Motus Corporation Proprietary Limited – Registration Number:
1969/002321/07 (“Motus”), a diversified (non-manufacturing) business in the automotive
sector with unrivalled scale and scope in South Africa, and a selected international
presence, primarily in the United Kingdom and Australia.
Service-Easy is a web and application-based vehicle servicing platform that takes the hassle and stress out of booking a service or finding servicing options in your Geographic area.
1. Key Definitions
- ‘‘data subject’’ means the person to whom personal information relates;
- ‘‘operator’’ means a person who processes personal information for a responsible party in terms of a contract or mandate, without coming under the direct authority of that party;
- ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—
- ‘‘processing’’ means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including—
- ‘‘responsible party’’ means a public or private body or any other person which, alone or in conjunction with others, determines the purpose of and means for processing personal information.
2. Method of Collection of Personal Data
We collect your personal data directly from you when you make use of our Web or application-based functions or referral partners.
3. Supply of Personal Information to Us
To enable us to perform our Service-Easy services it may be mandatory for you to supply to us certain information, such as your Identity details, vehicle information Address, and contact details to comply with overriding legislation such as the Financial Intelligence Centre Act, 2001 as amended. All other information is voluntarily provided by you to enable the conclusion of the contract governing our relationship and the supply of products or services requested by you. You will be informed of the nature of the information when you make use of a specific service or offering.
4. Consequences of Failure to provide information to us
Mandatory Information as set out above is required in order to comply with legislative requirements and failure to do so will result in us being unable to conclude any transaction or offer services. If requested voluntary information is not supplied, we may not be able to provide services to you.
5. Lawful Basis for Processing
We will only process your personal information to comply with legislative requirements where we are the responsible Party and our contractual requirements where we are the Operator.
6. Purposes for Processing Data
In addition to collecting your information for the purpose of complying with legislative obligations as described above, we process your personal information to allow you to utilise our offered services. The purpose of processing your personal information will be to:
7. Disclosure of Personal Data to Third Parties
Service-Easy may disclose or transfer your personal data to our suppliers and business partners for the purposes of providing our services, ensuring secure processing of your personal information, responding to, resolving, and contacting you with regard to your inquiries, responding to your requests for information related to our products and services, ensuring safe use of the systems and improving user experience; to companies / franchisees and other business partners we are affiliated with for the purposes of auditing and reporting. When disclosing your personal data, Service-Easy meets the requirements set out in the Act and takes any technical and administrative measure to protect the security of your data. We may engage external Service Providers as Operators that support our business operations. These Service Providers process data only as instructed by us, under our control and solely for the purposes mentioned in this notification.
8. Retention of your personal data
Your personal information is retained by us for such periods where the law requires us to retain your information for a specific period or for the duration of your dealings with us or use of our products or services.
9. Data processing outside the Republic of South Africa
Your personal data may be processed in South Africa and also outside of South Africa. We apply generally accepted information security practices to protect your personal information. Where we share your personal information with a third party (inside or outside South Africa), we conclude written contracts with the third party requiring them to implement and maintain the security measures necessary to protect the information as required by the Act.
10. Your Rights
Subject to applicable laws and regulations, you own your personal information. You may exercise a number of rights, including the right;
Service-Easy is a web and application-based vehicle servicing platform that takes the hassle and stress out of booking a service or finding servicing options in your Geographic area.
1. Key Definitions
- ‘‘data subject’’ means the person to whom personal information relates;
- ‘‘operator’’ means a person who processes personal information for a responsible party in terms of a contract or mandate, without coming under the direct authority of that party;
- ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—
- information relating to the race, gender, sex, pregnancy, marital status,
national, ethnic, or social origin, colour, sexual orientation, age, physical or
mental health, well-being, disability, religion, conscience, belief, culture,
language, and birth of the person;
- information relating to the education or the medical, financial, criminal or employment history of the person;
- any identifying number, symbol, e-mail address, physical address, telephone number or other particular assignment to the person;
- the blood type or any other biometric information of the person;
- the personal opinions, views, or preferences of the person
- correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
- the views or opinions of another individual about the person; and
- the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;
- information relating to the education or the medical, financial, criminal or employment history of the person;
- any identifying number, symbol, e-mail address, physical address, telephone number or other particular assignment to the person;
- the blood type or any other biometric information of the person;
- the personal opinions, views, or preferences of the person
- correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
- the views or opinions of another individual about the person; and
- the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;
- ‘‘processing’’ means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including—
- the collection, receipt, recording, organisation, collation, storage, updating or
modification, retrieval, alteration, consultation, or use;
- dissemination by means of transmission, distribution or making available in any other form; or
- merging, linking, as well as blocking, degradation, erasure, or destruction of information;
- dissemination by means of transmission, distribution or making available in any other form; or
- merging, linking, as well as blocking, degradation, erasure, or destruction of information;
- ‘‘responsible party’’ means a public or private body or any other person which, alone or in conjunction with others, determines the purpose of and means for processing personal information.
2. Method of Collection of Personal Data
We collect your personal data directly from you when you make use of our Web or application-based functions or referral partners.
3. Supply of Personal Information to Us
To enable us to perform our Service-Easy services it may be mandatory for you to supply to us certain information, such as your Identity details, vehicle information Address, and contact details to comply with overriding legislation such as the Financial Intelligence Centre Act, 2001 as amended. All other information is voluntarily provided by you to enable the conclusion of the contract governing our relationship and the supply of products or services requested by you. You will be informed of the nature of the information when you make use of a specific service or offering.
4. Consequences of Failure to provide information to us
Mandatory Information as set out above is required in order to comply with legislative requirements and failure to do so will result in us being unable to conclude any transaction or offer services. If requested voluntary information is not supplied, we may not be able to provide services to you.
5. Lawful Basis for Processing
We will only process your personal information to comply with legislative requirements where we are the responsible Party and our contractual requirements where we are the Operator.
6. Purposes for Processing Data
In addition to collecting your information for the purpose of complying with legislative obligations as described above, we process your personal information to allow you to utilise our offered services. The purpose of processing your personal information will be to:
- record your details on one of our dedicated systems to facilitate and manage
bookings and reservations or transactions for goods or services;
- use in surveys to improve our services;
- provide online assistance where required;
- provide you with Service-Easy marketing activities where you have consented to such or where it is reasonably justified or permitted in terms of prevailing legislation
- comply with other legal requirements.
- use in surveys to improve our services;
- provide online assistance where required;
- provide you with Service-Easy marketing activities where you have consented to such or where it is reasonably justified or permitted in terms of prevailing legislation
- comply with other legal requirements.
7. Disclosure of Personal Data to Third Parties
Service-Easy may disclose or transfer your personal data to our suppliers and business partners for the purposes of providing our services, ensuring secure processing of your personal information, responding to, resolving, and contacting you with regard to your inquiries, responding to your requests for information related to our products and services, ensuring safe use of the systems and improving user experience; to companies / franchisees and other business partners we are affiliated with for the purposes of auditing and reporting. When disclosing your personal data, Service-Easy meets the requirements set out in the Act and takes any technical and administrative measure to protect the security of your data. We may engage external Service Providers as Operators that support our business operations. These Service Providers process data only as instructed by us, under our control and solely for the purposes mentioned in this notification.
8. Retention of your personal data
Your personal information is retained by us for such periods where the law requires us to retain your information for a specific period or for the duration of your dealings with us or use of our products or services.
9. Data processing outside the Republic of South Africa
Your personal data may be processed in South Africa and also outside of South Africa. We apply generally accepted information security practices to protect your personal information. Where we share your personal information with a third party (inside or outside South Africa), we conclude written contracts with the third party requiring them to implement and maintain the security measures necessary to protect the information as required by the Act.
10. Your Rights
Subject to applicable laws and regulations, you own your personal information. You may exercise a number of rights, including the right;
- to be informed whether your personal information is being processed;
- to request details of how we process your personal information;
- to request access to copies of your personal information retained by us;
- to be informed of about the purpose of processing of your personal information;
- to be informed of the justification that is relied on by us to process your personal information;
- to be informed about any third parties your personal information was disclosed to (locally or internationally);
- to request the correction of inaccuracies in the records containing your personal information and, if applicable, completion of your data;
- to object to the processing of your personal information;
- to request the destruction or deletion of your personal information;
- to request that any third parties that have records containing your personal information provided by us to them are notified and required to correct, complete, destroy or delete your personal information
- to lodge complaints regarding any adverse outcomes that may result from the analysis of your personal information by automated systems;
- to seek damages should you sustain any harm as a result of the unlawful processing of your personal information;
- to withdraw your consent to the processing of your personal information after the date of withdrawal (any processing up to that date will remains lawful);
- to request a restriction of the processing of your personal information if you dispute the correctness of your personal information, or if the processing is unlawful, but you do not wish to have your personal information deleted;
- to receive the personal information in our possession in a structured, standardised machine-readable format and to have this information provided to third parties;
- to raise a complaint to the Information Regulator (complaints.IR@justice.gov.za) or any other approved competent authority if you are of the opinion that the processing of your personal information by us is unlawful
- to request details of how we process your personal information;
- to request access to copies of your personal information retained by us;
- to be informed of about the purpose of processing of your personal information;
- to be informed of the justification that is relied on by us to process your personal information;
- to be informed about any third parties your personal information was disclosed to (locally or internationally);
- to request the correction of inaccuracies in the records containing your personal information and, if applicable, completion of your data;
- to object to the processing of your personal information;
- to request the destruction or deletion of your personal information;
- to request that any third parties that have records containing your personal information provided by us to them are notified and required to correct, complete, destroy or delete your personal information
- to lodge complaints regarding any adverse outcomes that may result from the analysis of your personal information by automated systems;
- to seek damages should you sustain any harm as a result of the unlawful processing of your personal information;
- to withdraw your consent to the processing of your personal information after the date of withdrawal (any processing up to that date will remains lawful);
- to request a restriction of the processing of your personal information if you dispute the correctness of your personal information, or if the processing is unlawful, but you do not wish to have your personal information deleted;
- to receive the personal information in our possession in a structured, standardised machine-readable format and to have this information provided to third parties;
- to raise a complaint to the Information Regulator (complaints.IR@justice.gov.za) or any other approved competent authority if you are of the opinion that the processing of your personal information by us is unlawful
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From services and repairs to service plans we do it all.
© Copyright Service-Easy. Service-Easy is a product of Motus Corporation Proprietary Limited, a South African company with registration number 1969/002321/07.
Moving forward together. Since 1948.